Comments on: ScreenSteps Live API Example: Zendesk Widget

By: Greg DeVore

Greg DeVore — Wed, 11 Nov 2009 14:24:10 +0000

Carlos- We don’t have a TypePad plug-in but you could insert a ScreenSteps Live iFrame which will give you pretty much the same functionality. Here is a lesson on inserting an iframe in Zendesk. Should work pretty similarly for TypePad. Let us know if you need any help.

http://bmls.screenstepslive.com/spaces/screenstepslive/manuals/api/lessons/5059-Inserting-a-ScreenSteps-Live-iFrame-into-Zendesk

By: Carlos

Carlos — Wed, 11 Nov 2009 11:56:24 +0000

Do you have a plug-in for Typepad? Typepad has a feature TypeList which accepts HTML code or Javascript to be inserted on sidebar of a blog.

By: Blue Mango Blog » Blog Archive » New Customer Support Tool for ScreenSteps Live Users

Fri, 16 Oct 2009 01:45:17 +0000

[...] content in ScreenSteps Live but use it just about anywhere. We also have plugins for WordPress and Zendesk that use the ScreenSteps Live [...]

By: Greg DeVore

Greg DeVore — Thu, 04 Jun 2009 21:57:07 +0000

Yes Michael. It is a bug in Zendesk where the javascript that the widget relies on isn’t getting included for non-agents. We have notified them about it and they informed us that they are pushing out a fix this Saturday.

By: Michael

Michael — Thu, 04 Jun 2009 21:50:44 +0000

The widget only seems to work in agent mode. When logged in as a user, I can’t get it to work.

By: Karin H

Karin H — Fri, 01 May 2009 09:18:45 +0000

Ah, that’s quite handy. Off to get the widget

Karin H (Keep It Simple Sweetheart, specially in business)