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Webinar Recording: Decreasing Customer Support Requests with ScreenSteps Live

April 10th, 2009 by Greg DeVore

Yesterday we hosted our first webinar about how to use ScreenSteps and ScreenSteps Live to decrease customer support requests. Thank you so much to all of you who attended and for all of the kind words so many of you have shared.

Brian Weiss of WORD’SWORTH, one of the attendees, emailed us and said:

When people agree to attend a webinar, they are trusting you to make it worth their while. They’re trusting you with one of their most precious commodities – their time. You guys delivered, big time.

We hope that the rest of you felt the same.

For those of you who weren’t able to attend, we have posted a recording of the webinar. The recording is about 75 minutes long. The first 30 minutes contain a presentation on how to effectively use ScreenSteps Live to handle customer support. For the last 45 minutes Greg and Trevor respond to questions from viewers.

You can download a recording of the webinar here:

Decreasing Customer Support with ScreenSteps Live wmv (66.3 MB)

Decreasing Customer Support with ScreenSteps Live m4v (81.5 MB)

We are already working on plans for our next one. We hope you will join us. Be sure to check this blog or sign up for our newsletter to be notified when we will present one.

You can subscribe to our newsletter here:

http://www.bluemangolearning.com/newsletters/screensteps.html

Category: ScreenSteps Desktop, ScreenSteps Live

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