We have just prepared a new video that shows how you can create a visual knowledge base in under 10 minutes using ScreenSteps Desktop and ScreenSteps Live.

Visual knowledge bases combine images and text to provide clear answers and instructions to your customers and users. Visual knowledge bases have the following advantages:

• They have full text search – unlike video libraries.
• They have clear visual information to help users complete tasks quickly – unlike traditional, text-based, knowledge bases.
• They are easy to update when things change – unlike video libraries.
• They are faster to create than either a video library or traditional knowledge base.

The video goes through the entire process of creating a visual knowledge base including:

• Signing up for an account
• Going through the new account setup wizard
• Configuring your ScreenSteps Desktop software to post to ScreenSteps Live
• Posting your first manual to ScreenSteps Live
• Customizing the design of your ScreenSteps Live site

You can view the video below.

The new account setup wizard on ScreenSteps Live really makes it easy to get your ScreenSteps Live site up and running quickly.

Webinar – Creating Visual Knowledge Bases with ScreenSteps Live

A lot has been added to ScreenSteps Live over the last month. To help introduce existing users to the new functionality and introduce new users to ScreenSteps Live we have scheduled a webinar for this Friday, Nov. 20, at 10am EST. Topics covered will include:

• The basics of creating visual knowledge bases
• Understanding the difference between buckets and manuals on ScreenSteps Live
• Introduction to the new “tasks” feature
• Introduction to new color customization options for spaces on ScreenSteps Live

We will of course leave time for answering questions from attendees. You can register for the webinar here:

https://www1.gotomeeting.com/register/943393976

We hope to see you there.

Tags: ScreenSteps Live, video, Webinar