Docs That Rock Whiteboard Video: Connect Your Software Documentation with Velcro
January 17th, 2012 by Greg DeVore
Have you ever been to Home Depot or Lowe’s and asked someone where a tool or part was? Which response did you prefer?
- The worker told you they “thought” it was somewhere around aisle 8.
- The worker escorted you to the exact location of the tool or part you needed.
Obviously we all prefer to be given the exact information we need, not just general directions of where to look. This is especially true of software documentation.
You need to optimize your software documentation so that you and your support team can deliver exactly the information your customers need, when and where they need it.
The best way to do that is to create documentation that is attached with velcro. In today’s Docs that Rock Whiteboard video I explain exactly what connecting your content with velcro means.
