We are very excited to be exhibiting at Dreamforce next week! This is going to be our first Dreamforce event but our Salesforce customers have really been talking it up to us. From everything we have seen so far it looks like it will be a fantastic event.

How to Find Us

We will have a booth in the Exhibitor Pavilion, or what we like to call “Tiny Town.” Since our booth will be slightly smaller than the Salesforce booth we thought you might like a little help finding it. We are booth #7 in the Exhibitor Pavilion.

Exhibitor Pavilion

The Blue Mango Booth

If you are attending Dreamforce then please come by. We are very excited to meet our existing Salesforce customers and to help some other Salesforce users create beautiful documentation :).

You can get a free Keynote and Expo hall pass to Dreamforce by filling out the form here.

We’ll see you next week!

Learn more about Salesforce and ScreenSteps Live

I read a blog post this morning by Rebecca Corliss at Hubspot talking about how they are no longer going to be exhibiting at events. If you are planning on exhibiting at an upcoming event you might want to take a glance at it. They point out some very good reasons for not spending your marketing dollars on a booth.

We don’t exhibit at many events, mainly because of the high cost in dollars and time. And as Rebecca says in her post, “Event marketing yields the the highest cost per lead of all of our marketing.”

But I think that at a certain stage in the growth of your company an event can be very valuable, not for the leads you generate, but for the real-time market research you can perform. It becomes even more valuable if you then apply what you learn to your web presence.

Your booth at an exhibit functions much like your website should. You want passers by to not only glance at your booth, but to step in and engage with you. Let’s look at the stages of interaction an attendee goes through in relation to your booth:

1. They Decide Wether or Not To Approach the Booth
2. The Commit to a Short Engagement
3. They Commit to a Demo
4. They Want to Know Everything

1. The Event Attendee Decides Whether or Not to Engage You

Attendees will wander by your booth and decide if they want to learn more. Here is where you find out how effective your initial messaging is. When we attended our first conference our message for ScreenSteps was “Snap, Snap, Type, Type, Lesson Done!” That proved to be somewhat ineffective as it made people think we were just selling a tool for teachers. (We were fortunate that we have a great company name. I would say well over half of the people who approached our booth wanted to know about the name of our company, Blue Mango Learning Systems.)

Lesson learned: Company name is great. Product tag line stinks.

This is equivalent to someone who lands on a page at your website. As a marketer you want them to engage you rather than instantly moving on. You want them to get to the next stage. On the web you can’t really tell why a user arrives at your site and then almost instantly leaves. At a conference you can see it in people’s eyes. You can tell how close you are to getting it right. If they pause and look at your booth for a second and then move on you are close. If they don’t even give you a second glance then you have a long way to go.

2. The Attendee Engages You

At this point the attendee has decided that they want to get more information, but they aren’t sure how much. They are still deciding how long they want to stay. It is important to layer the information you are giving to the attendee. You want to give them, in less than 20 seconds, an overview that covers everything important about your product – what it is and what it can help them do. The sole purpose of this engagement is to get them to want to view a demo. Think of this as the first paragraph or two of text or the bullet points a user sees when they first come to your site.

This is an area where you can do a lot of experimentation. Throughout the day Trevor and I would discuss what phrases people were responding to. By interacting with one person after another and trying out small changes in our messaging, we began to figure out what descriptions helped people “get” what we were doing with ScreenSteps and ScreenSteps Live as well as which ones made them want to learn more.

3. The Attendee Watches a Demo

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