Getting Better Customer Help For Your iPad Using ScreenSteps
We have been long time sponsors of the NosillaCast podcast (A Technology Geek Podcast with an EVER so slight Macintosh Bias). Allison does a great show and has a very loyal following. To say that she is a strong proponent of ScreenSteps would be a vast, vast understatement.
Her listeners often kid her about this but they also like to show her the interesting ways that they use ScreenSteps. She featured a story on her show this week that I thought was great.
One of her listeners, James Fisher, was having problems downloading books into the iBooks app on his iPad. After a few emails back and forth with Apple he decided to create a ScreenSteps lesson showing exactly what was going on. The response from the Apple support tech started with “Thank you for the fantastic PDF guide.” They probably thought James spent about an hour putting it all together :).
If you want to read the whole story or see an example of what James did you can check out Allison’s show notes (scroll about halfway down the page for the ScreenSteps section of the show notes).
We talk a lot about using ScreenSteps for providing tech support. But it is also great for getting tech support. The key is it helps to clarify the conversation which speeds everything up and makes everyone happier.
You can subscribe to Allison’s podcast here.
