The Key to Effective Communications – Scope vs. Detail
March 2nd, 2010
In our recent webinar, Video, Screencasts and Still Images – Using the Right Tool at the Right Time, we spent a brief amount of time on the concept of Scope vs. Detail in your customer interactions. What do we mean when we talk about scope vs. detail? All communications have a naturally or arbitrarily enforced time/length constraint. The communication may be limited by several factors:
- The time the person is willing to devote to the communication
- The time the person is able to devote to the communication
- The attention the person is able to give the communication
By being aware of these constraints you can adjust the scope and detail of your communications so that each communication can be “completed” in the available amount of time depending on willingness, availability and attention span.
