It is a little known fact that Trevor DeVore, the lead developer of ScreenSteps Desktop appeared in an episode of the A-team as a child (fortunately he did not turn out like most child stars). Anyone who remembers the A-team remembers the line that Hannibal would use every episode, “I love it when a plan comes together.”
So do we. That is why we are happy to announce the immediate availability of ScreenSteps 2.5 for Mac and Windows. This release comes after an extensive beta period and some fantastic feedback from our users. Thank you so much for your help.
So what does it include? ScreenSteps 2.5 offers a wide range of enhancements, including rich annotation capability and an improved ability to quickly assemble a number of lessons into complete manuals. Here is a quick summary:
- Text annotation tool (our #1 requested feature)
- Track lesson completion status
- Improved workflow for creating and exporting Manuals
- Relayer annotations
- Improved performance with large libraries
- Easier step reordering in lessons
All of these enhancements are going to dramatically improve your productivity with ScreenSteps. But this 2.5 release contains one important update that is going to change the way you do business.
When Blue Mango started in 2003 we believed that the current documentation, support and training systems in place were completely broken and decided that we were going to to fix it. No small task. We decided to throw out all preconceived notions, rebuild the process from scratch and remove all of the roadblocks that were present in the entire process, from content creation to distribution.
All our work revolved around one core belief about customer support – if it is easy to do well, it will get done well. If it is hard, it won’t. Our goal since 2003 has been to make every step of the process easy, so easy that you have no excuse for not doing it well.
The only way to make the entire process easy was to create a powerful desktop client for creating the content and an equally powerful hosted application for publishing, distributing and collaborating. And the two had to be integrated. We had to create a marriage between the desktop and the cloud.
The integration now available between ScreenSteps Desktop and ScreenSteps Live is the realization of that vision we had back in 2003. The entire process is now “easy”.
- You can create content in minutes.
- You can know quickly assemble that content into manuals.
- You can publish those manuals to ScreenSteps Live with a single click.
- You can add new lessons to your manuals at any time.
- You can collaborate among team members via ScreenSteps Live to divide up the lessons that need creating and updating.
You, as an organization no longer have an excuse for offering sub-par support to your customers or for not providing them with accurate, easy to follow customer tutorials and guides.
So, if you are already a user of ScreenSteps Desktop then download 2.5. No matter how you are using ScreenSteps it is going to make you much more productive. But, if you have not tried ScreenSteps Live yet, we invite you to sign up for a free trial. It will change the way you do business. Don’t believe us? Read some of the case studies of organizations that are already doing it. In every case they have seen near instant results.
Now, don’t get the idea that we are going to be resting on our laurels with this release. We are already hard at work on improvements to both ScreenSteps Desktop and ScreenSteps Live. The easier we make each step of the process the better you will be able to support your customers. The better you support your customers the more your business will grow.
The 2.5 update is a free update for all registered 2.x users. Here are the links you need:
