Customer Support and Software Documentation

Articles and Learning Materials about Customer Support and Software Documentation

At Blue Mango Learning Systems we believe that creating excellent software documentation and providing exceptional customer support go hand in hand. You are delivering exceptional customer support when you help your customers accomplish what they need to get done and you save your company time and money while doing it. The articles and resources below will help you and your organization do both.

Methodology and Videos

• How to Create Killer Documentation - Mini Site
  A complete guide to our methodology for creating documentation that makes a big impact on your business. Includes articles and videos.
• 5 Keys to Successful Software Documentation
  Learn 5 keys that will help you make sure that you create documentation that makes a positive impact on your business.

eBooks

• 5 Keys to Successful Software Documentation
  Learn 5 keys that will make sure that the documentation you create is optimized to help your customers and help your business. Download the free eBook

Articles

• 5 Steps to Improving Your Software Documentation
  A simple approach to making sure your documentation actually gets used to help customers.
• Plan Not to Plan: A Simple Approach to Instantly Useful Documentation
  The simplest method in the world for providing excellent customer support an building a centralized knowledge base.
• Does Your Documentation Connect the Dots
  Does your documentation contain gaping holes? If it does your customers won't get far and your support team will suffer for it.
• Document the Experience
  More information on making sure that your documentation isn't just explaining features, but actually helping your customers accomplish tasks.
• Uncluttered Documentation - Remove the Caveats
  Putting too much information into your documentation can actually decrease its usefulness. Learn why.

Webinars

• Video, Screencasts and Still Images - Using the Right Tool at the Right Time
  This 1-hour webinar will help you understand when to use screencasts, video and still images when communicating with your customers. Using the right tool for the right situation makes all of the difference. Download Webinar recording
• Why Your Documentation is Useless and How to Fix It
  This 1-hour webinar shows you why your current documentation system is not producing results and what you can do to improve it. Download Webinar recording

Videos

• A New Approach To Documentation

Case Studies

Learn how different organizations have successfully implemented this methodology.

• Case Study: Saddleback Valley Unified School District
• Case Study: Second Street Media