Customer Support and Software Documentation
Articles and Learning Materials about Customer Support and Software Documentation
At Blue Mango Learning Systems we believe that creating excellent software documentation and providing exceptional customer support go hand in hand. You are delivering exceptional customer support when you help your customers accomplish what they need to get done and you save your company time and money while doing it. The articles and resources below will help you and your organization do both.
Articles
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5 Steps to Improving Your Software Documentation
A simple approach to making sure your documentation actually gets used to help customers. -
Plan Not to Plan: A Simple Approach to Instantly Useful Documentation
The simplest method in the world for providing excellent customer support an building a centralized knowledge base. -
Does Your Documentation Connect the Dots
Does your documentation contain gaping holes? If it does your customers won't get far and your support team will suffer for it. -
Document the Experience
More information on making sure that your documentation isn't just explaining features, but actually helping your customers accomplish tasks. -
Uncluttered Documentation - Remove the Caveats
Putting too much information into your documentation can actually decrease its usefulness. Learn why.
Webinars
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Video, Screencasts and Still Images - Using the Right Tool at the Right Time
This 1-hour webinar will help you understand when to use screencasts, video and still images when communicating with your customers. Using the right tool for the right situation makes all of the difference. Download Webinar recording -
Why Your Documentation is Useless and How to Fix It
This 1-hour webinar shows you why your current documentation system is not producing results and what you can do to improve it. Download Webinar recording
Videos
Case Studies
Learn how different organizations have successfully implemented this methodology.
