Decrease User Support Requests and Improve User Satisfaction With ScreenSteps
Good tech support is about helping your users remove the obstacles that are keeping them from accomplishing their goals. ScreenSteps makes creating clear, easy to follow documentation and help files simple. So simple that you will actually do it.
When combined with ScreenSteps Live, you can establish a workflow that allows your team to create “just in time” documentation that answers your users’ support questions quickly and efficiently.
Customer Stories
Read about how Second Street Media was able to decrease their customer support requests almost immediately using the ScreenSteps Customer Support Suite.
Learn how Saddleback Valley Unified School District uses ScreenSteps Live to maximize their support resources amidst budget cutbacks.
Learn how Hover prepared to migration their large customer base to a newly launched service using the ScreenSteps Customer Support Suite.
Read about how VetPort used the ScreenSteps Customer Support Suite to scale their growing business.
Customer Testimonials
Two weeks ago, before we started using ScreenSteps and ScreenSteps Live, I was in a very despondent state over what we were going to do to get our support issues under control. I said we’re pulling the plug on our whole process and we are moving everything to ScreenSteps and ScreenSteps Live. I’m really glad I made that call.
Tom Molloy DVM, Partner, VetPort LLC
Since purchasing ScreenSteps I actually make documentation instead of just thinking I should. ScreenSteps saves so much time, and takes so little effort, it’s incredible. And the result looks really nice to boot.
Yuan-Yuan Sun
I got ScreenSteps Pro about a week ago and have just spent today working with it for the first time. I’m so pleased with it. I’ve 15 tutorials to produce (and more to come). I was putting off this job because I thought it would be fiddly and take ages, but with your program it’s all moving along great and dare I say it – also fun!
Barry