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Customer Stories

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Customer Stories

Learn how other companies and organizations are using ScreenSteps Live.

ScreenSteps and ScreenSteps Live

Illuminate Education: Impacting Students' Lives Through Better Documentation
Illuminate Education: Impacting Students' Lives Through Better Documentation

Illuminate Education uses ScreenSteps Live to improve training results, decrease product adoption costs and to further their mission of impacting students’ lives.

SDA Solutions: Documentation Without Developers
SDA Solutions: Documentation Without Developers

SDA Solutions uses ScreenSteps Live to create online software documentation without having to involve developers in the process.

iContact: Removing
iContact: Removing "Training Stress" When Releasing Custom Salesforce Applications

Learn how iContact uses ScreenSteps Live to remove the headaches associated with releasing and supporting custom Salesforce applications in their organization.

Support Solutions
Support Solutions

Support Solutions is able to more efficiently support their customers and grow their business by combining ScreenSteps Live and Zendesk.

Second Street Media: Instant Improvements to Customer Support with ScreenSteps Live
Second Street Media: Instant Improvements to Customer Support with ScreenSteps Live

Read about how Second Street Media was able to decrease their customer support requests almost immediately using the ScreenSteps Customer Support Suite.

Saddleback Valley USD: Maximizing Your Resources in Tight Times With ScreenSteps Live
Saddleback Valley USD: Maximizing Your Resources in Tight Times With ScreenSteps Live

Learn how Saddleback Valley Unified School District uses ScreenSteps Live to maximize their support resources amidst budget cutbacks.

Morphis, Inc.: A+ Documentation with ScreenSteps and ScreenSteps Live
Morphis, Inc.: A+ Documentation with ScreenSteps and ScreenSteps Live

Learn how Morphis, Inc. was able to dramatically improve customer satisfaction in only a week using the ScreenSteps Customer Support Suite.

VetPort: From Despondency to Documentation
VetPort: From Despondency to Documentation

Read about how VetPort used the ScreenSteps Customer Support Suite to scale their growing business.

eAvenue
eAvenue

By using ScreenSteps Live and Zendesk, eAvenue is able to free up a lot of time for the technical support staff.

Knowledge Plaza
Knowledge Plaza

Even as Knowledge Plaza grows their customer base they receive a very low volume of functionality-related questions. With ScreenSteps Live and Zendesk they are able to present their customers with an integrated and consistent support environment.

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